General Terms and Conditions of Sale
Conditions applicable to M21Global translation services
Request a Free Quote1. Obligations of M21Global
M21Global applies all necessary means to carry out a good translation and related services, such as pagination, design and DTP.
2. Confidentiality
M21Global undertakes to maintain strict and absolute confidentiality over all information it has or may come to know in connection with the performance of the contract.
3. Terminology and Style
M21Global will respect the terminology and style of the Client when the Client provides a complete terminological glossary.
4. Absence of Glossary
In the absence of a glossary or style manual provided by the Client, M21Global will use terminology and style considered appropriate, available from recognised sources.
5. Order Placement Hours
Orders received after 5:30 PM (Lisbon time, UTC+0/UTC+1) are considered as placed at 9:00 AM on the next business day, for the purposes of deadline calculation and commencement of work.
6. Delivery Deadlines
The deadline presented to the Client is indicative and M21Global commits to making its best efforts to meet it.
7. Completion of Delivery
Delivery of the work shall be considered complete at the moment it is sent by e-mail, post, fax or courier.
8. Third-Party Delays
M21Global cannot be held responsible for any delays in delivering the work to the Client caused by third-party service providers.
9. Acceptance of Work
The work is considered definitively accepted, in perfect condition, ten working days after the date of its delivery.
10. Client Responsibility
It is the Client's responsibility, upon accepting the delivered product, to verify that it meets their objectives.
11. Copyright
M21Global shall be the legitimate owner of all copyright in the translated texts, which may not be used, copied or reproduced in any format until the Client has accepted the translation.
12. Complaints Deadline
Any complaint about the services provided by M21Global must be submitted in writing, as soon as possible, but no later than ten working days after receipt.
13. Validity of Complaint
For a complaint to be valid, it must explicitly state the reasons for the lack of quality of the service provided, and the Client must specify in the complaint the parts of the service considered to be of insufficient quality.
14. Handling of Complaints
Every complaint will be handled so as to deliver the work to the Client under the contracted conditions.
15. Payment in Dispute
In the event of an irresolvable dispute, the Client may not exempt themselves from payment (nor postpone it) for the part of the work to which the complaint does not apply.
16. Invoice Complaints
Any complaint relating to invoices must be submitted in writing within ten days of the invoice being issued, failing which it shall be deemed accepted by the Client.
17. Interest Rate
All amounts not paid within the stipulated period shall be subject to the legal interest rate, in accordance with Portuguese legislation.
18. Cancellation of Invoices
The Client will not request and M21Global will not accept cancellation of invoices based on a request to change the billing entity.
19. Payment Responsibility
By requesting a quote and/or awarding a service to M21Global, the requesting party assumes full responsibility for payment of the corresponding invoice, regardless of whether they request billing in the name of a third-party entity.
20. Late Payment
In the event of late payment, the parties agree in advance that M21Global may suspend ongoing work, and as a penalty clause, a surcharge of eight per cent (8%), with a minimum of €300.00, shall apply.
21. Limitation of Liability
In the event any liability is attributable to M21Global, such liability shall never exceed the invoiced amount.
22. Jurisdiction
In the event of any dispute regarding the interpretation or execution of any provisions of these General Conditions, the chosen jurisdiction shall be the District of Lisbon.
23. Company Identification
M21Global is the brand of the company Multilingues21 — Traduções e Edições Técnicas Multilingues, Lda., registered in Lisbon under number 507 983 815, with registered office at Rua Febo Moniz n.º 27, 1150-152 Lisbon, Portugal.